Terms & Conditions & Booking Policy

By submitting a reservation request with CityCab PR, operated by Moove Transportation Services, LLC, you agree to the following terms and conditions:

1. Reservations & Confirmations

• Approval Status: All online bookings are initially submitted as “Pending.” A reservation is only officially confirmed once you receive a formal confirmation email from our dispatch team.
• Credit Card Requirement: A valid credit card is required to secure all bookings.
• Secure Payment Processing: All payments are processed through Stripe. Your credit card data is fully encrypted; CityCab PR does not see or store your full card information.
• Billing Timeline: Cards are typically processed 1–3 business days prior to your trip date. The transaction will appear on your statement on the date of processing, not the date the reservation was initially requested.

2. Airport Procedures & Flight Tracking

• Airport Codes: For accurate routing and pricing, please use the following codes in our booking form:
• SJU: Luis Muñoz Marín International Airport
• SIG: Isla Grande Airport
• RVR: José Aponte de la Torre Airport (Ceiba)
• Arrival Instructions: We do not use greeting signs. Please [Click Here] to view our specific airport pickup procedures.
• Flight Monitoring: We monitor all commercial arrivals for delays. If your flight is delayed, your pickup time will be automatically adjusted at no additional cost.

3. Grace Periods & No-Show Policy

• Airport Pickups: We provide a 60-minute grace period starting from the time your flight lands. Delays beyond this window (unrelated to flight arrival status) may incur additional wait-time fees.
• Non-Airport Pickups (Hotels, Attractions, etc.): For pickups at hotels or other locations, a 15-minute grace period is provided.
• No-Show Declaration: If the passenger does not appear within the designated grace period and has not contacted the driver or office, the reservation will be marked as a “No-Show” and the full fare will be charged.

4. Cancellations & Amendments

• 24-Hour Cancellation: Cancellations made at least 24 hours prior to the scheduled pickup time are eligible for a full refund.
• Late Cancellations: Cancellations made with less than 24 hours’ notice are non-refundable.
• How to Amend: To change or cancel your booking, please email info@citycabpr.com or call us during business hours.

5. Rates & Vehicle Care

• Custom Quotes: If a price is not automatically displayed for your route, please request a quote. Estimates will be sent to the email address provided.
• Vehicle Damage/Cleaning: A fee of up to $250 may be applied for any incidents requiring professional cleaning or repairs resulting from passenger use.